Refund policy

Last updated: 10 August 2026

We want you to be satisfied with what you buy from Tarteeb Store. If something is not right, this policy explains what you can return, how long you have, and how the refund works.

1. Return Window

You may return most unused items within 15 days of the delivery date. Requests made after 15 days cannot be accepted.

2. Condition of Returned Items

To be accepted, an item must be:

  • Unused and in the same condition in which you received it
  • In its original packaging, including the original box
  • Complete with all accessories, cables, manuals and free gifts supplied with it
  • Accompanied by a valid receipt or proof of purchase

Items showing signs of use, wear, alteration or missing parts will be refused and returned to you at your cost.

3. Items That Cannot Be Returned

  • Custom-made or personalised items
  • Items clearly marked “Final Sale” or “Clearance” at the time of purchase
  • Opened lubricants, oils, additives and other sealed liquid products, once the seal is broken — for safety and product-integrity reasons

A discounted or promotional price does not by itself make an item non-returnable. Only items explicitly labelled Final Sale or Clearance are excluded.

None of the above limits your right to a remedy if an item arrives damaged, defective, or is not what you ordered. Those cases are covered in section 7.

4. Who Pays Return Shipping

Reason for return Return shipping paid by
Item is damaged, defective, or not what you ordered Tarteeb Store
Change of mind Customer
You no longer want the item Customer

Original delivery charges are non-refundable except where the item was damaged, defective, or incorrect.

5. How to Start a Return

  1. Contact us first. Email info@armor-store.com or call/WhatsApp +971 54 289 8667 with your order number and the reason for return, and request a Return Merchandise Authorisation (RMA) number. Do not ship anything back before you have one — returns arriving without an RMA number may be delayed or refused.
  2. Pack the item securely in its original packaging with all accessories and documentation.
  3. Write the RMA number clearly on the outside of the parcel.
  4. Send it to the address we give you with your RMA number. We recommend a trackable, insured service; we cannot take responsibility for return parcels that are lost or damaged on the way to us.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved.

  • Approved refunds are issued to your original payment method.
  • Refunds are processed within 7–10 business days of approval.
  • Your bank or card issuer may take additional time to post the amount to your account.
  • Cash-on-delivery orders are refunded by bank transfer to an account in the name of the person who placed the order.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or is not the item you ordered, contact us within 48 hours of delivery at info@armor-store.com with:

  • Your order number
  • A description of the problem
  • Clear photographs of the item, the fault, and the outer packaging

We will arrange a replacement or a full refund, and we cover the return shipping cost in these cases.

8. Exchanges

To exchange an item for a different size, colour or model, return the original item under this policy and place a new order for the one you want. This is the fastest way to receive the replacement.

9. Contact

Email: info@armor-store.com
Phone / WhatsApp: +971 54 289 8667
Address: Office 1103, Belrasheed Tower-1, Buhaira Corniche, PO Box 43132, Al Majaz 1, Sharjah, United Arab Emirates